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Your CISO Sentinel

Virtual security advisor

Refund policy

Cancellations and refunds

Your CISO Sentinel subscriptions are billed through Paddle. This page explains how to cancel and how we handle refund requests.

Merchant of record

Paddle is the merchant of record for self-serve purchases. Invoices, tax, and payment methods are managed through Paddle checkout and the customer portal linked from your workspace billing area after you subscribe.

Cancellation

You can cancel a subscription to stop future renewals. Cancellation takes effect at the end of the current paid billing period unless Paddle or applicable law provides otherwise. Access continues until that period ends.

Refund requests

Refund decisions are handled case by case in line with Paddle policies and applicable consumer law. Contact us at hello@yourcisosentinel.com with your workspace name and transaction details. We will work with Paddle where needed to resolve billing issues.

Chargebacks

If you believe a charge is incorrect, contact us before initiating a chargeback so we can investigate with Paddle.